Booking System Survey - FURPS Assessment

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1. How well does the booking system handle the complete booking process from search to confirmation?

1 2 3 4 5

2. How comprehensive are the booking features (trip selection, passenger details, payment options, etc.)?

1 2 3 4 5

3. How easy is it to navigate through the booking steps and find the information you need?

1 2 3 4 5

4. How intuitive and user-friendly is the booking interface for first-time users?

1 2 3 4 5

5. How often does the booking system experience errors or crashes during use?

1 2 3 4 5

6. How dependable is the booking system in processing transactions and confirming bookings?

1 2 3 4 5

7. How quickly does the booking system respond to user actions (searches, form submissions, etc.)?

1 2 3 4 5

8. How well does the booking system perform during peak usage times or high traffic periods?

1 2 3 4 5

9. How helpful and accessible is the customer support for booking-related issues?

1 2 3 4 5

10. How well-documented are the booking system features and troubleshooting guides?

1 2 3 4 5