Introduction
Aleson Shipping Lines, Inc. ("we," "our," "us," or "Aleson") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://alesonshippinglines.com), use our mobile applications, or engage with our services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
Personal Information
When you create an account, make a reservation, or contact us, we may collect:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, profile picture
- Identification: Government-issued ID numbers, passport information for international travel
- Payment Information: Credit card details, billing address (processed securely through third-party providers)
- Travel Information: Booking details, travel preferences, special requirements
- Communication: Messages, feedback, survey responses
Automatically Collected Information
When you use our Services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: Geographic location (with your permission)
- Log Data: Access times, pages viewed, app crashes, other system activity
Information from Third Parties
We may receive information about you from:
- Social Media Platforms: If you connect your social media accounts
- Business Partners: Travel agencies, cargo companies, other service providers
- Marketing Partners: Analytics providers, advertising networks
How We Use Your Information
We use collected information for various purposes, including:
Service Provision
- Process and fulfill your bookings and reservations
- Manage your account and preferences
- Provide customer support and respond to inquiries
- Send booking confirmations and travel updates
- Process payments and issue refunds
Improvement & Analytics
- Analyze usage patterns and improve our Services
- Develop new features and functionality
- Conduct research and statistical analysis
- Monitor system performance and security
- Personalize your experience
Communication
- Send promotional offers and newsletters (with consent)
- Provide important service updates and announcements
- Respond to reviews and feedback
- Conduct surveys and market research
Legal & Security
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized access
- Protect the rights, property, and safety of users
- Enforce our Terms of Service
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device to help us provide better Services. We use different types:
Essential Cookies
Required for basic website functionality, account management, and security.
Analytics Cookies
Help us understand how users interact with our Services to improve performance.
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
Functional Cookies
Remember your preferences and settings for a personalized experience.
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Data Retention
We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for up to 3 years after deactivation
- Transaction Records: Retained for 7 years for tax and legal compliance
- Communication: Retained for 3 years for customer service purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
- Legal Holds: Data may be retained longer if required for legal proceedings
International Data Transfers
Aleson operates internationally and may transfer your information to countries other than your own. When we transfer data internationally, we ensure:
- Adequate data protection standards are maintained
- Appropriate safeguards are implemented (standard contractual clauses, binding corporate rules)
- Compliance with applicable data protection laws
- Your rights are protected regardless of where your data is processed
Your Rights & Choices
You have the following rights regarding your personal information:
Access
Request information about what personal data we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Restriction
Request limitation of how we process your information
Portability
Request a copy of your data in a machine-readable format
Objection
Object to processing of your information for certain purposes
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond within 30 days.
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Firewalls and intrusion detection systems
- Regular security audits and vulnerability assessments
- Multi-factor authentication for employee access
Administrative Safeguards
- Employee training on data protection
- Access controls and permission management
- Regular data backups and disaster recovery
- Incident response procedures
Third-Party Services & Links
Our Services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to these external sites:
- We are not responsible for the privacy practices of third-party sites
- Third-party services may collect information according to their own policies
- We encourage you to review the privacy policies of any third-party services you use
- Social media plugins and widgets are governed by the respective platform's privacy policy
Examples of third-party services we may integrate with:
Payment Processors
- Stripe
- PayPal
- Square
Analytics Tools
- Google Analytics
- Adobe Analytics
- Mixpanel
Social Platforms
Children's Privacy
Our Services are not intended for children under 13 years of age:
- We do not knowingly collect personal information from children under 13
- If we become aware of such collection, we will promptly delete the information
- Parents or guardians may request deletion of their child's information
- Children 13-17 may use our Services with parental consent
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices or Services
- Updates to applicable laws and regulations
- Improvements to our data protection measures
- Feedback from users and privacy advocates
How we'll notify you of changes:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this page
- Send email notifications for significant changes (if you have an account)
- Display a notice on our website for 30 days following major updates
Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Aleson Shipping Lines, Inc.
Data Protection Officer
Ayala Triangle Gardens
Paseo de Roxas corner Makati Avenue
Makati City, Philippines 1226
Contact Information
Email: privacy@alesonshipping.com
Phone: +63 (2) 123-4567
Hours: Monday - Friday, 8:00 AM - 5:00 PM PST